customer service
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Thank you for supporting UK Artisans. I hope you enjoy your Another Shed Production product as much as I enjoyed making it for you. We are a small company and each and every order and customer are valued. This is some basic infomation that might help you; however, you are always welcome to contact us and we'll answer your questions as efficiently as possible. Full T&C
Returns and Cancellations
Please contact us Via Email in the first instance so we may resolve any concerns you may have.
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Customized & Monogrammed Products: If you have custom made, sized or added a monogram to a stock product it is NOT ELIGIBLE for cancellation, return, or exchange.
Non-Customized & Unused Products: Within the first 30 days after purchase, if you are not satisfied or change your mind, we will be happy to provide a refund (excluding shipping).
How to Return or Exchange:
Download our Return & Exchange form, fill it out and include it with your return shipment back to us.
If a discount code or coupon code was used at the time of purchase, the discounted amount that you originally paid will be refunded only (not the full retail product price).
We ask that you are responsible for all shipping & tracking costs for returns & exchanges.
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PRODUCT WARRANTY
Another Shed Production warrants its products for ONE YEAR against defects in workmanship or materials.
The warranty does not cover normal wear and tear, or damage due to accident, abuse, misuse, modification, water, pets, children, or Acts of God, or if for example, your puppy decides to make a chew toy out of your new belt. If we replace a product for you, the replacement assumes the remaining warranty of the original product.
Privacy & Security
We do not share your contact details with a third party and will under no circumstances sell on your details to a third party. Please see our full Privacy Policy here for full details. All areas of the wesbite that deal with personal information are protected by SSL encryption and we do not store any credit details.
Ordering
This website will allow you to order any of our "standard" bespoke products and from our small selection of ready to wear items. If you want a truly custom piece, you'd like something not on the website or you'd like help with options, sizes etc we're here to help. Our contact details are here . Full Shipping and Returns
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Shipping and delivery
All of our products are handmade and or made to measure.
We will keep you informed of delivery dates and progress, particularly if we have any delays. Please do let us know via email or in the "Notes" box available in the checkout process if you need your item in a hurry for any particular reason (ie birthday presents etc) and we will always do our best to ensure timely delivery.
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SHIPPING RATES (subject to increase)
UK mainland (excluding Scottish Highlands and islands) FREE .
EU (0-600g): £12.000 (inc VAT)
EU (601g+): £15.00 (inc VAT)
Outside EU (0-300g): £12.45 (No VAT)
Outside EU (301g-600g): £15.00 (No VAT)
Outside EU (601g+) £18.00 (No VAT)
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Our International mail is sent by Royal Mail International Signed For which takes 5 to 10 days in transit to non EU address.
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IMPORT TAXES
Please be aware that International orders may require you to pay import taxes upon receipt. Another Shed Production is not responsible for paying any additional customs fees or taxes.
T&C for Shipping and Returns
We ask that you are responsible for all shipping & tracking costs for returns & exchanges.
Payment
We accept payment via Pay Pal in UK Pounds Sterling. A Pay Pal account is not required to use this service) Terms and conditions of the organisation taking the payment apply, e.g. storage of information. Another Shed Production does not hold or retain any payment details.